Each fix links to the guide with the full steps. If nothing here solves it, reach out — support tickets go to real people.
Publishing
My changes aren't live
Almost always: you saved a draft but didn't publish. Each page (Website, Menu, Deals, Settings) has its own Publish button. See Publishing.
Publish button unavailable
Publishing requires an active subscription (trials count). Check your status in Billing & subscription — a card update in the Stripe portal usually fixes it.
My site went offline
Three usual causes: you unpublished it (republish), your subscription ended at the period close or was deleted (resubscribe and publish), or a trial expired (pick a plan). See Billing.
Account and sign-in
Can't sign in
Wrong password? Use Forgot password rather than guessing. No account under that email? Check for the signup confirmation to find the address you used. Full walkthrough: Sign in & recovery.
Verification or reset email missing
Spam folder first, then request a fresh one — the newest link is always the valid one.
Menu and scanner
Scanner produced junk
Re-shoot with even lighting, no glare, menu flat and filling the frame, then scan again. Scanner output is always a reviewable draft — nothing imported until you approve it. See Menu scanner.
Scan takes forever
Image scans can take longer than PDFs. Keep the tab open; scans run server-side. Still stuck after several minutes? Retry with a smaller file.
Image upload fails
Check the format (PNG, JPEG, WebP) and size (10 MB max). Details: Media requirements.
Booking
Booking page says "needs update"
Your provider's link format changed. Paste a fresh link on the Integrations page and publish. See Booking setup.
OpenTable link rejected as a widget URL
Paste the direct restaurant booking URL, not the widget-loader script URL.
Rewards and kiosks
Scanner kiosk locked
Five wrong PINs lock it for 15 minutes. Wait it out, or reset the PIN from the Kiosks page. See Kiosks.
Scanner camera won't start
Allow camera permission for the kiosk screen in the tablet's browser, then retry. Manual code entry works as a fallback — see Scanner operation.
Member's progress looks wrong
Duplicate check-ins within 60 seconds are suppressed by design. If it still looks off, open the member's history from Members — every check-in is recorded with its result.
Member's new reward didn't redeem
Correct behavior: a reward earned at visit N redeems at visit N+1, never the same visit. See Rewards model.
Google reviews not showing
Check the Show reviews toggle on the venue dashboard's Integrations page, sync to pull the latest reviews, and publish. Reviews are a cached copy — they refresh when you sync, not live.
Google connect fails
Retry the sign-in and pick the correct business location. If you manage locations under multiple Google accounts, sign in with the one that owns the profile.
Still stuck?
Open a support ticket from Community. Include your venue subdomain, what you tried, and what you expected — it gets you a faster answer.