A Tabern rewards program is a digital punch card. Guests join from your site’s Rewards page with their email, earn a punch for each approved check-in, and unlock a reward at each milestone you set. Each venue runs one program, with milestones anywhere from visit 1 to visit 12. You build it in Customers → Rewards.
Create a program
The first time you open Rewards, a two-step Create a rewards card setup starts:
Enter a Card title (required, up to 60 characters). This is the name guests see on the card.
Optionally add a Card logo and a Card background. You can add up to five background photos; the card rotates through them.
Click Continue to rewards.
Add your first reward: set Visits to earn, pick a Reward type, and enter the Amount (or choose menu items). Use Add another reward for more milestones.
Click Save rewards program. The program goes live and your site is republished so the Rewards link appears.
Reward rules
- Visits to earn is a whole number from 1 to 12. Each reward needs its own visit count; two rewards can’t share one.
- Reward type is % off order (1 to 100), $ off order, or Free menu item.
- For a free menu item, click Choose menu items and pick one or more active items from your menu. Guests can choose any one of them.
- Your highest milestone sets the cycle length. Once a member passes it, their card starts over. A program that tops out at visit 10 repeats every 10 visits.
A menu item that’s used in a reward can’t be deleted from the Menu Manager until you remove it from the reward.
Manage your program
After the first save, the page becomes Manage rewards card, with an Active or Paused badge and three collapsible sections:
- Card details: card title, card logo, and card background photos.
- Rewards: the same reward rules you set up at the start. Add, change, or remove rewards here.
- Wallet pass: colors, images, and terms for the pass members add to Apple Wallet or Google Wallet. Pass title is limited to 12 characters; leave it blank to use the card title. Details are in Wallet passes.
The Live preview beside the form shows what guests see. Switch between Punch card and Wallet pass. On the punch card preview, click a reward to jump to its settings, or click the title or logo to edit them.
Publish changes
Edits stay in the editor until you click Publish in the page header. Publishing saves the program, updates installed Wallet passes, and republishes your website so the public site matches. Members keep their progress when you change rewards.
Your site shows a Rewards link only while the venue is on the paid plan and the program is active, starting from the next publish.
Check-ins and redemption
Members earn punches through approved scanner check-ins. When a member checks in, any reward they already earned is redeemed first, then the new visit counts toward the next milestone. A reward earned on today’s visit is available from the member’s next approved check-in. Full rules are in Rewards model.
Pause, resume, or delete
- Pause card hides the program from guests. The Rewards page and link go away, guests can’t sign in, and the scanner can’t record check-ins. Member progress is kept. This works well for seasonal breaks.
- Resume card turns the program back on. Members continue where they left off.
- Delete card is permanent. Type DELETE to confirm. Members stay in your Members list, but any rewards they had available are forfeited and the Rewards page goes offline. You can create a new card afterward.
Tips
- Set up a Rewards Scanner kiosk before launch. Check-ins are the only way members earn.
- Start simple. One reward at 5 visits is easier to explain at the counter than five tiers.
- Brand the Wallet pass so members recognize it in Apple Wallet or Google Wallet.