Tabern bills per website. Your account can have one free website, unlocked by a Tabern device order or card. Every other website, and any website you upgrade, has its own paid subscription, billed monthly or yearly through Stripe.
Free and paid websites
- Free — your account’s one free website, unlocked by buying a Tabern device or activating a card (see Orders & cards). It can be published, with your menu, hours and location, deals and promos, and booking and delivery links. It stays free while your account has a card or a device order that hasn’t been refunded.
- Paid — a subscription for one website, monthly or yearly. It includes everything in Free plus the paid features below. Current prices are on the Pricing page; yearly billing shows how much you save.
A website with neither (no paid subscription, and not your free website) can’t be published, and goes offline if it was live.
Paid-only features
- AI menu scanner
- Rewards and Members
- Kiosks and the employee scanner
- Apple Wallet and Google Wallet passes and pass notifications
- Custom domain
On a free website, the Customers group (Members, Rewards, Kiosks, Notifications) is hidden from the dashboard sidebar, and those pages show an Upgrade to unlock panel if you open them. The Scan Menu button is hidden in Menu Manager.
Upgrade your free website
In the free website dashboard, select Upgrade in the top bar, or Upgrade plan on any locked page.
Check the monthly price and what it adds, then select Upgrade plan.
Pay in Stripe checkout. You return to the dashboard Overview, and paid features unlock once Stripe confirms the payment.
The upgrade dialog starts the monthly plan.
Start a paid website
For a website beyond your free one, start a subscription in any of these places:
- Account Settings — select the + button beside My Websites, enter the details, choose Monthly or Yearly, and select Add Billing & Continue. Details in My websites.
- Pricing page — choose Monthly or Yearly and select Start Now. After checkout you land in Account Settings. Select the + button beside My Websites; the dialog shows Billing ready, and Create Website attaches the subscription to your new website.
- Homepage signup form — sets up your account, website, and subscription in one go.
If you already have a subscription that isn’t attached to a website, create a website with it before starting another checkout.
Manage billing
The Manage Billing button in the Billing section of Account Settings opens the Stripe billing portal, where you can:
- View and download invoices.
- Update your payment method.
- Cancel a subscription.
The portal opens once you’ve paid for a subscription. If you only have a free website, there’s no billing account yet. Each website’s card in My Websites shows its subscription status, such as Active, Canceling, or Past Due.
Cancel a subscription
Cancel from the billing portal. The cancellation takes effect at the end of the current billing period. Until then the website’s card shows Canceling, and the site and its paid features keep working. When the period ends, you get an email, and:
- Your free website stays published on the free plan. Paid features turn off. You can upgrade again from its dashboard.
- Any other website goes offline. Everything you built is kept. Contact support from Help & Support to bring it back on a new subscription.
Deleting a website doesn’t cancel its subscription; cancel it in the portal if you no longer need it. Deleting your account cancels all subscriptions immediately (see Profile & security).
Failed payments
If a payment fails, you get an email the first time it happens, and the website’s card shows Past Due. Stripe retries the charge. Meanwhile your website stays live and its paid features keep working. Update your card with Manage Billing to fix it. If the payment is never collected and the subscription ends, the website is handled the same way as a cancellation (above). A past-due subscription can’t be used to create a new website.
Trials
Tabern sometimes gives a website a free trial of the paid plan. Its card shows Trial, and you get an email a few days before the trial ends. When it ends without a paid subscription, the website goes offline, unless it’s your free website, which stays published on the free plan. Questions about a trial? Contact support from Help & Support.
Tips
- Payments and invoices are handled by Stripe. For anything about a charge, start in the billing portal.
- Referral credit is applied to your Tabern billing. See Referrals.
- See Publishing for how to put a website online.