Everyone who joins your rewards program shows up in Members (the Customers page). The list shows each member's status, visit count, and available rewards, with search and filters to find the person you're looking for.
Find a member
Open the Customers page from the dashboard sidebar.
Search by display name or email.
Use the status filter — Active, Paused, or Unsubscribed — to narrow the list.
Open the member row to see details and activity.
The list paginates your most recent members. If your program grows large, search rather than scroll. Column controls let you choose what the table shows, and bulk delete works on selected rows.
Member history
Opening a member shows their full activity: member-since date, every approved and denied check-in with its result, visits, and available rewards — in order. Use it to answer "did I come in last week?" questions at the counter.
Manage status and details
Three member statuses, with different rules for each:
- Active — earning normally. The default for new members.
- Paused — set by you. A paused member can't earn check-ins until you reactivate them. Members cannot un-pause themselves.
- Unsubscribed — usually self-set. The member opted out from the rewards page; they keep their progress and can reactivate themselves by verifying their email again.
Edit a member's display name or status from their edit form.
Tips
- Check-ins come from your scanner kiosk; member records update automatically.
- Pausing a member keeps their progress intact for when they return.
- Unsubscribed members stay in the list — they may come back; don't delete them for tidiness.