Tabern

Rewards model

How visits earn rewards, how rewards are used at check-in, and the rules behind members and the card.

Tabern rewards are a visit punch card. Members earn a punch for each approved check-in at your Rewards Scanner and unlock rewards at the visit counts you choose. This page lists the exact rules. The guides cover where to click; this covers what happens.

Program structure

  • One rewards card per venue, set up in Customers → Rewards. Rewards are part of the paid plan.
  • Each reward has a Visits to earn number from 1 to 12, and no two rewards can share a number. A card holds up to 12 rewards.
  • Reward type is one of: % off order (above 0, up to 100), $ off order (above 0, up to 1,000), or Free menu item (one or more Active items from your menu).
  • Your highest Visits to earn sets the cycle length. Once a member reaches it, their next visit starts a new cycle. A card topping out at 10 repeats every 10 visits.
  • Pause card hides the card from guests ("Paused — hidden from guests"), stops check-ins, and stops guests signing in. Progress is kept, and Resume card picks up where members left off.
  • If the venue leaves the paid plan, check-ins and member sign-ins stop. Members and their visit history are kept.

Membership

  • Guests join on your site's rewards page with their email. Tabern emails a 6-digit code that works for 10 minutes. Where offered, Continue with Google or Continue with Apple works too. No password and no Tabern account.
  • The email address is the membership. Signing in again with the same email, by any method, opens the same card. An Apple "Hide My Email" address counts as a separate member.
  • Membership belongs to your venue only. The same email can join other venues' programs separately.
  • Each member gets an 8-character member code, shown as a QR on their rewards card and on their wallet pass.
  • Joining needs an active (not paused) card on a paid venue.

Check-in lifecycle

One scan at the Rewards Scanner, step by step:

  1. Staff scan the member's QR or type the code. The member's card appears with their visit count and progress. If this visit hits a milestone, it says "Reward earned this scan!"
  2. Staff tap Allow or Deny. A denied scan is recorded in the member's history, and no punch is added.
  3. Duplicate check: if the member already got a punch at any of your kiosks in the last 60 seconds, nothing changes ("Already checked in within the last minute. No extra punch added.").
  4. Use rewards first: every reward the member was already holding is used up on this visit. The scanner lists them after "Automatically claimed:".
  5. Then count the visit: the member's visit count goes up by one ("Punch added.").
  6. Then earn: if the new count reaches a milestone, that reward is added for next time. The scanner lists it after "Earned for next use:".
  7. The member's rewards card and wallet passes update automatically.

Fixing visits

Open a member on the Members page to find Fix visits, with an optional note:

  • Add visit — for a scan that was missed. It earns rewards exactly like a scan but never uses up rewards. Only for Active members, and only while the card isn't paused.
  • Undo last visit — press it, then Confirm undo. It removes the member's latest visit, removes any reward that visit earned, and gives back any rewards it used up. It's refused if a reward earned on that visit has already been used.

There's no other way to edit a member's visit count.

Member statuses

  • Active — earning normally.
  • Paused — set by you. The scanner can't find the member ("No member matches that code."), and they can't sign in. Only you can make them Active again.
  • Unsubscribed — usually set by the member with Yes, unsubscribe on the rewards page. Progress is kept and the scanner can't find them. They reactivate themselves just by signing in again.
  • Deleted — permanent. The member's visits and rewards are removed, and if they join again they start from zero. There's no restore.

Managing members is covered in Members.

Program changes

  • Saving changes to your rewards or card design updates every member's card and wallet pass automatically. Saving also publishes your site (see Publishing model).
  • Members keep their lifetime visit count. Their place on the card is worked out again from the new rewards, so changing your highest Visits to earn can move members to a different point in the cycle.
  • Rewards a member has already earned keep their original value, even if you change or remove that reward.
  • A menu item used in a Free menu item reward can't be deleted until you take it out of the reward. If you set that item to Draft, change the reward before you next save the card.
  • Delete card asks you to type DELETE. Every unused reward members were holding is cancelled, and the rewards page goes offline. Members and their visit history stay on the Members page.

Wallet passes

Members can save their card with Add to Apple Wallet or, where available, Add to Google Wallet on the rewards page. Both passes carry the same member code and update on their own after check-ins and card changes. Scanning works the same from a pass or the web card. Location alerts and nearby reminders are set up in Customers → Notifications and need each location's latitude and longitude. See Wallet passes.