The Rewards Scanner is the staff screen where members get their punches. Set one up first in Kiosks. The scanner is part of the paid plan, and it records check-ins only while your rewards program is active.
Unlock the scanner
Open the scanner page on the tablet. The screen says Unlock kiosk.
Enter this kiosk's 6-digit PIN. Each scanner has its own PIN.
Tap Unlock scanner. The camera starts, and the screen changes to Check in a customer.
The scanner stays unlocked for up to 8 hours, so once per shift is usually enough. Keep the page open: refreshing or closing it asks for the PIN again.
Check a member in
Ask the member to open their card: in their phone browser, Apple Wallet, or Google Wallet.
Hold their QR code up to the camera. If it won't scan, type the code under Can't scan? Enter code manually and tap Enter. Dashes and spaces are optional.
Check the member card that appears: their name, part of their email, member code, join date, and progress toward the next reward. Reward earned this scan! means this visit hits a milestone.
Tap Allow to add the visit, or Deny to dismiss it.
Read the result. It clears after 4 seconds, or tap the X to scan the next member right away.
Reading results
- Check-in complete: “Punch added.” It may also list “Automatically claimed” rewards, which the member already had and just used, and “Earned for next use” rewards, which they unlocked today and can use next visit.
- Check-in denied: you tapped Deny. No punch is added, and the denial is recorded in the member’s history.
- Already checked in: this member was approved at one of your scanners within the last minute. No extra punch is added.
- Member not found: no active member matches that code. See Troubleshooting below.
Check-in history
Tap Check-in history on the member card to see that member’s past check-ins, rewards, and dismissed scans, with dates and times. Owners get the full view, with visit corrections, in Members.
Troubleshooting at the counter
- Camera unavailable: allow camera access for the page in the browser, then tap Try again. Manual code entry always works.
- Code won’t scan: glare and cracked screens are the usual causes. Type the code instead.
- Member not found: check that they opened your venue’s card, not another venue’s. Paused members, unsubscribed members, and deleted members also come up as not found. An owner can reactivate a paused member, an unsubscribed member can sign in again on your Rewards page, and a deleted member has to join again.
- Back to the PIN screen: “Kiosk session expired or was revoked” means the 8 hours ran out, an owner reset the PIN, or the kiosk was disabled. A refreshed or reopened page simply shows the unlock screen again. Either way, unlock with the current PIN.
- Check-ins fail: make sure your rewards program isn’t paused in Customers → Rewards.
- Locked out: wait out the 15 minutes, or ask an owner to reset the PIN.